"We Are Family"

Cindy Kamikawa is the Chief Nursing Officer at Queens Medical Center in Honolulu. When I spoke with Cindy recently about Aloha Leadership, she made several remarks that are worth passing along.

Cindy's perspective on Aloha Spirit includes a strong emphasis on family. Not just family that you're blood-related to, but everyone you come in contact with. Here in Denver my family and I see this when we visit with our Hawaiian friends. No one is "Mr. Tanaka" or "Mrs. Kimata". Instead, kids call the adults "Uncle" or "Auntie". My family's experience on the Big Island when both our children were ill was more like what I'd expect from our blood relatives than from strangers.

Queens' has a corporate-wide devotion to the patient, and that devotion begins with attention to detail and to employees. Cindy's personal commitment to integrity, honesty and compassion is evident to everyone she comes in contact with. "No matter how difficult a situation is, we will treat a person with integrity and respect, with the goal of that person succeeding!"

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